Returns, Replacements & Refunds

Every Throttle & Faith piece is made to order just for you. Nothing sits in a warehouse. Your hoodie, polo or hat gets printed, embroidered or sewn after you order it. Because of that, we can't take back items for a change of mind. But if something isn't right, we'll make it right. That's a promise.

If your order arrives damaged, misprinted or wrong

If your item arrives with a misprint, a defect, damage from shipping, or it's simply the wrong item or size from what you ordered, we'll send you a free replacement or give you a full refund. You choose.

Here's all you need to do:

1. Email us at support@throttleandfaith.com within 30 days of delivery.
2. Include your order number and a clear photo of the problem. For a misprint, lay the item flat and show the whole design. For damage or a defect, show the spot up close with part of the design in the picture. For a wrong item, include the packing slip in the photo.
3. That's it. You don't need to send anything back. Keep it, donate it, or pass it on.

If your package never shows up

If your tracking stalls or your package goes missing, email us within 30 days of the estimated delivery date and we'll send a replacement or refund at no cost to you. Please double-check your shipping address at checkout. If an order goes undelivered because of an incorrect address, we're happy to reship it, but the new shipping cost will be yours.

Wrong size? Our one-time Fit Promise

Sizing online is never perfect. Because each item is made to order and can't be resold, we can't accept size exchanges by mail. Instead, we offer a Fit Promise:

• Email us within 30 days of delivery with your order number and a photo of the item, unworn and unwashed with its tags.
• We'll send you store credit for 50% of that item's price. Use it toward the size that fits.
• You don't need to mail the original back. Pass it on to a friend, a family member or your church's clothing closet.
• The Fit Promise is good once per order. Shipping on your new order is charged as usual.

Before you order, please check our Size Guide. Some of our hoodies and polos run small, and each product page notes it.

Changes and cancellations

Orders go into production quickly. If you need to change or cancel, email us right away. If production hasn't started yet, we'll cancel and refund you in full. Once your item is being made, we can't cancel it, but everything above still applies.

How refunds are issued

Approved refunds go back to your original payment method. Please allow 5 to 10 business days for your bank or card company to post it. If you haven't seen it after 15 business days, email us and we'll look into it.

Not covered

• Change of mind after the item is made
• Normal wear and tear, or damage from washing that doesn't follow the care label
• Small color differences between your screen and the real product

Questions?

We're a small, faith-run shop and we read every email. Write to support@throttleandfaith.com and we'll reply within 1 business day, usually sooner.

Nothing in this policy limits any rights you have under the consumer laws where you live.

Thank you for riding with us. God bless.